Experts.app Privacy Policy

LAST UPDATED: September 14, 2025

OVERVIEW: The website located at www.experts.app, any subdomain of experts.app (including, without limitation, AI Expert Vault tenant sites such as *.experts.app), and any related or affiliated sites (collectively, the “Website”) is operated under the brand Experts.app by Experts Infinity LLC (“Experts Infinity”) and powered by the licensed software platform owned by Impact Infinity LLC (“Impact Infinity”). Experts Infinity and Impact Infinity are collectively referred to in this Privacy Policy as the “Experts Entities” (also “we,” “our,” or “us”). We recognize the importance of privacy to you and are firmly committed to protecting your privacy when you visit or use the Website. This Privacy Policy (“Privacy Statement”) applies only to the operation of the Website and explains how we collect, use, disclose, and protect the personal information that we collect from you in connection with your use of the Website. It applies only to the use and collection of data collected by the Website and does not apply to any other data collected by us online or offline. In general, you may visit certain portions of the Website and view its content while remaining anonymous by not providing any personal information.

By using the Website, you agree to the terms of this Privacy Statement and, if you provide us your personal information, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this policy, please do not provide us any information and do not use the Website.

As used in this Privacy Statement, “we” includes the Experts Entities, their parents, subsidiaries, affiliates, and any third‑party vendors we hire to assist in the administration of the Website, the collection, cataloging and/or analysis of data, and/or the processing or handling of any visitor transactions. These vendors are required to maintain the confidentiality of user information and are prohibited from using it for any purpose other than as described in this Privacy Statement.

The Experts Entities are based in the United States, so any personal information we collect through the Website will be transferred to and maintained in the United States. By using the Website and/or providing us with your personal information, you understand and agree that your personal information will be transferred to the United States and subject to disclosures and uses in accordance with U.S. law as described in this Privacy Statement.

REGISTERING WITH THE EXPERTS ENTITIES. In order to use certain services provided on or through the Website, you may need to register with us, which will entail your disclosure and transmission of certain information about you. In connection with your registration, or at any time after registering, you may opt‑out or unsubscribe from receiving any communications from us by following the unsubscribe instructions in the Website or in any email you receive from us. If you would like your profile to be deleted, please contact us using the Contact form provided on the Website.

INFORMATION WE COLLECT.
1. Information You Provide to Us. If you register with us, we will collect certain personal information provided by you, which may include your name, address, telephone number, e‑mail address, birth date, and certain other personal, professional, and demographic information about you. We may also collect content you submit through the Website, including User Generated Content and interactions with the AI Expert (AIE) chatbot service.

2. Information Collected Automatically. Our Website may also collect non‑identifiable information that becomes available to us as a result of your visit. This includes, for example: your IP address, your Internet Service Provider, your web browser and operating system type, the domain name of the website which linked you to our Website, the pages you visited and the average time spent on the website, and search queries and interaction data with the AIE chatbot service. We review visitor trends recorded in certain log files. Analysis software may be used to generate reports that allow us to determine how we can enhance your experience. This information will not be used to ascertain your identity or the substance of what you are viewing. Log files may be purged periodically, in our discretion, to maximize server space.

3. When you use the AIE chatbot service:

• • Your prompts, questions, and other inputs may be processed to generate responses.
  • The AIE uses only data sources uploaded or made available within the platform; it does not provide direct access to third‑party publications, in order to protect the copyrights of authors.
  • You may copy/paste outputs from the AIE for your own lawful purposes, subject to the Terms of Use (including the AIE disclaimers) and in compliance with applicable intellectual property laws.
  • We may store and review chatbot interactions to improve service quality, ensure compliance with our Terms of Use, and maintain platform security.

USE OF MICROSOFT AI SERVICES. The AI Expert (AIE) chatbot service is powered in part by Microsoft Azure AI and Microsoft Foundry. As a result, certain processing of your inputs and outputs is performed using Microsoft’s AI capabilities. Microsoft’s deployment and use of AI is subject to its AI Principles and Responsible AI Standard, and its collection and use of personal data in developing and deploying AI features is consistent with the commitments outlined in the Microsoft Privacy Statement. By using the AIE chatbot service, you acknowledge that your interactions may be processed in accordance with these principles and standards, in addition to this Privacy Policy and our Terms of Use.

CHILDREN’S PRIVACY. The website is not directed to children under the age of 13, and we do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register or send any information about yourself to us. In the event that we learn that we have collected personal information from a child under age 13 without verified parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us using the Contact form.

HOW WE USE YOUR INFORMATION. The information we learn from visitors helps us personalize and improve the website and the services we offer. We may use your information for purposes including, but not limited to: establishment and maintenance of our relationship with you, responding to your requests and inquiries, registering you for programs, events, and/or services that you have requested, processing and fulfilling your account registration, sending alert emails about new opportunities that match your interests, contacting you to solicit feedback relating to our services, customizing the website according to your interests, facilitating your use of the AIE chatbot service, meeting legal, regulatory, insurance, security, and processing requirements, and otherwise with your consent.

DISCLOSURE OF YOUR INFORMATION. We may share your personally identifying information without your consent or approval and without notice to you as permitted or required by law, as incident to a corporate sale, merger, reorganization, dissolution, bankruptcy, or similar event, under circumstances we believe reasonably necessary to protect the personal safety of our employees, users of the website, or the public, to disclose information necessary to identify, contact, or bring legal action against someone who may be violating our published policies, or as otherwise described in this Privacy Statement. We may also share your information with service providers and vendors who assist us in operating the Website and delivering services, provided they are bound by confidentiality obligations. We do not sell your personal information.

COOKIES AND TRACKING TECHNOLOGIES. We may use cookies and similar technologies to recognize you as a repeat visitor, store your preferences, analyze site traffic and usage patterns, and customize content and improve the Website. Information gathered from cookies is used on an aggregate basis unless you specifically provide your identity to us. You can disable cookies in your browser settings, but some features of the Website may not function properly.

LINKS TO OTHER WEBSITES. Our Website may contain links to other websites. We do not control these third‑party websites, and this Privacy Statement does not apply to them. You should consult each applicable privacy policy before using another linked website.

SECURITY. We have security measures in place to protect against the loss, misuse, and alteration of the information under our control. While we strive to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third parties from intercepting information. You should not assume or expect that any communication you transmit to us is confidential. The Experts Entities shall not be liable or responsible if any information about you is intercepted and used by an unintended recipient.

ACCESS, CORRECTION AND CONTACTING US. If you have questions about anything contained in this Privacy Statement, including how your personal information is used, if you wish to request that we correct, change, or remove any information about you that we may have collected, or if you wish to opt‑out of receiving any communications from us, you may contact us using the Contact form on the Website.

CHANGES TO THIS PRIVACY POLICY. We may update this Privacy Policy from time to time. Changes will be posted on the Website with a revised “Last Updated” date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.​